At Klaviyo (Concentrix), I resolved more than 190 complex technical cases monthly and reached a 32% Voice of the Customer rate, placing in the top 2% of Product Experts globally. I audited DNS configurations and data segmentation, and validated e-commerce integrations and automation flows.
At Scrambled Eggs Inc. (Booky), I tested application features, REST APIs, and mobile scripts across operating systems. At Zhiyuan Enterprise Group Inc., I developed a reusable Page Object Model in Playwright and reduced manual test maintenance time by 40%; I also trained newly onboarded interns on the framework.
