Sean Kelly
@seankelly
Detail-oriented IT Support Specialist with 10+ years of experience.
United StatesWhat I'm looking for
I am an IT Support Specialist with over 10 years of experience in delivering high-quality technical support across various industries including healthcare, retail, and telecom. My career has been defined by my commitment to resolving issues efficiently and maintaining a positive user experience. I excel in following procedures, documenting technical incidents, and collaborating across departments to meet Service Level Agreements (SLAs).
Throughout my professional journey, I have managed e-commerce operations, optimized digital marketing strategies, and provided exceptional customer service. My roles have ranged from leading cross-functional teams to providing Tier I support for technical issues. I am passionate about enabling excellent end-user experiences through reliable support and clear communication, and I continuously seek to improve processes and workflows.
Experience
Work history, roles, and key accomplishments
Owner
CuddleFluffCo
Dec 2024 - Jul 2025 (7 months)
Managed e-commerce operations and digital marketing strategies. Optimized product listings, drove customer retention, and improved online visibility.
Streetcar Operator
Herzog
Oct 2024 - Dec 2024 (2 months)
Operated streetcar system safely while supporting rider experience and reporting system issues. Provided assistance and ensured clear communication during transit.
General Merchandise/Operations Lead
Walmart
Jan 2016 - Jul 2024 (8 years 6 months)
Led cross-functional teams, coordinated operations, and enhanced departmental workflows. Provided training, resolved customer issues, and ensured team accountability.
Provider Solutions (IT Support)
HCA
Mar 2020 - Sep 2020 (6 months)
Onboarded clinical staff and supported IT systems used by physicians. Coordinated ticket resolutions and IT escalations through Service Desk.
Systems Integration II & Project Management
Sprint
Jun 2019 - Nov 2019 (5 months)
Led systems integration and scoped technical projects. Tracked milestones and resolved IT escalations with documentation.
Technical Customer Support II
Kindred at Home
Oct 2018 - Jun 2019 (8 months)
Provided Tier I support for office and field users with 60+ calls/day. Created onboarding tools and reduced response time to tech issues.
Business Line Systems Analyst II
Commerce Bank
Jun 2016 - Oct 2018 (2 years 4 months)
Supported finance and payment systems, onboarding clients to electronic platforms. Managed disaster recovery processes and wrote operational reports.
Help Desk Specialist
Commerce Bank
May 2015 - Jun 2016 (1 year 1 month)
Fielded 60+ daily support calls and documented resolutions. Created knowledge systems and improved escalation processes.
Senior Support Services Tech
Saint Luke’s Health System
Mar 1994 - Jan 2015 (20 years 10 months)
Supported 7,000+ users across 9 hospitals with software and hardware troubleshooting. Trained new hires, developed service desk courses, and implemented change management.
Education
Degrees, certifications, and relevant coursework
MVMCC Penn Valley
Associate of Liberal Arts, Liberal Arts
1997 - 1999
Obtained an Associate of Liberal Arts degree. Gained foundational knowledge across various subjects.
UCUniversity of Missouri, Kansas City
Bachelor of Liberal Arts, Liberal Arts
1995 - 1999
Completed a Bachelor of Liberal Arts degree. Focused on a broad curriculum to develop critical thinking and analytical skills.
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Job categories
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