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@seankelly
Detail-oriented IT Support Specialist with 10+ years of experience.
United StatesI am an IT Support Specialist with over 10 years of experience in delivering high-quality technical support across various industries including healthcare, retail, and telecom. My career has been defined by my commitment to resolving issues efficiently and maintaining a positive user experience. I excel in following procedures, documenting technical incidents, and collaborating across departments to meet Service Level Agreements (SLAs).
Throughout my professional journey, I have managed e-commerce operations, optimized digital marketing strategies, and provided exceptional customer service. My roles have ranged from leading cross-functional teams to providing Tier I support for technical issues. I am passionate about enabling excellent end-user experiences through reliable support and clear communication, and I continuously seek to improve processes and workflows.
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Work history, roles, and key accomplishments
CuddleFluffCo
Dec 2024 - Jul 2025 (7 months)
Managed e-commerce operations and digital marketing strategies. Optimized product listings, drove customer retention, and improved online visibility.
Herzog
Oct 2024 - Dec 2024 (2 months)
Operated streetcar system safely while supporting rider experience and reporting system issues. Provided assistance and ensured clear communication during transit.
Walmart
Jan 2016 - Jul 2024 (8 years 6 months)
Led cross-functional teams, coordinated operations, and enhanced departmental workflows. Provided training, resolved customer issues, and ensured team accountability.
HCA
Mar 2020 - Sep 2020 (6 months)
Onboarded clinical staff and supported IT systems used by physicians. Coordinated ticket resolutions and IT escalations through Service Desk.
Sprint
Jun 2019 - Nov 2019 (5 months)
Led systems integration and scoped technical projects. Tracked milestones and resolved IT escalations with documentation.
Kindred at Home
Oct 2018 - Jun 2019 (8 months)
Provided Tier I support for office and field users with 60+ calls/day. Created onboarding tools and reduced response time to tech issues.
Commerce Bank
Jun 2016 - Oct 2018 (2 years 4 months)
Supported finance and payment systems, onboarding clients to electronic platforms. Managed disaster recovery processes and wrote operational reports.
Commerce Bank
May 2015 - Jun 2016 (1 year 1 month)
Fielded 60+ daily support calls and documented resolutions. Created knowledge systems and improved escalation processes.
Saint Luke’s Health System
Mar 1994 - Jan 2015 (20 years 10 months)
Supported 7,000+ users across 9 hospitals with software and hardware troubleshooting. Trained new hires, developed service desk courses, and implemented change management.
Degrees, certifications, and relevant coursework
MVAssociate of Liberal Arts, Liberal Arts
1997 - 1999
Obtained an Associate of Liberal Arts degree. Gained foundational knowledge across various subjects.
UCBachelor of Liberal Arts, Liberal Arts
1995 - 1999
Completed a Bachelor of Liberal Arts degree. Focused on a broad curriculum to develop critical thinking and analytical skills.
Software and tools used professionally
United StatesYou can contact Sean and 90k+ other talented remote workers on Himalayas.
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