Loading...
Loading...
Himalayas
About usHimalayas PlusCommunityTech stackEmployee benefitsTerms and conditionsPrivacy policyContact usFor job seekers
Create your profileBrowse remote jobsDiscover remote companiesJob description keyword finderRemote work adviceCareer guidesJob application trackerAI resume builderResume examples and templatesAI cover letter generatorCover letter examplesAI headshot generatorAI interview prepInterview questions and answersAI interview answer generatorAI career coachFree resume builderResume summary generatorResume bullet points generatorResume skills section generator© 2025 Himalayas. All rights reserved. Built with Untitled UI. Logos provided by Logo.dev. Voice powered by Elevenlabs Grants
Join the remote work revolution
Join over 100,000 job seekers who get tailored alerts and access to top recruiters.
@seankelly
Detail-oriented IT Support Specialist with 10+ years of experience.
I am an IT Support Specialist with over 10 years of experience in delivering high-quality technical support across various industries including healthcare, retail, and telecom. My career has been defined by my commitment to resolving issues efficiently and maintaining a positive user experience. I excel in following procedures, documenting technical incidents, and collaborating across departments to meet Service Level Agreements (SLAs).
Throughout my professional journey, I have managed e-commerce operations, optimized digital marketing strategies, and provided exceptional customer service. My roles have ranged from leading cross-functional teams to providing Tier I support for technical issues. I am passionate about enabling excellent end-user experiences through reliable support and clear communication, and I continuously seek to improve processes and workflows.
Sign up now and join over 100,000 remote workers who receive personalized job alerts, curated job matches, and more for free!

Sign up now and join over 100,000 remote workers who receive personalized job alerts, curated job matches, and more for free!

Work history, roles, and key accomplishments
CuddleFluffCo
Dec 2024 - Jul 2025 (7 months)
Managed e-commerce operations and digital marketing strategies. Optimized product listings, drove customer retention, and improved online visibility.
Herzog
Oct 2024 - Dec 2024 (2 months)
Operated streetcar system safely while supporting rider experience and reporting system issues. Provided assistance and ensured clear communication during transit.
Walmart
Jan 2016 - Jul 2024 (8 years 6 months)
Led cross-functional teams, coordinated operations, and enhanced departmental workflows. Provided training, resolved customer issues, and ensured team accountability.
HCA
Mar 2020 - Sep 2020 (6 months)
Onboarded clinical staff and supported IT systems used by physicians. Coordinated ticket resolutions and IT escalations through Service Desk.
Sprint
Jun 2019 - Nov 2019 (5 months)
Led systems integration and scoped technical projects. Tracked milestones and resolved IT escalations with documentation.
Kindred at Home
Oct 2018 - Jun 2019 (8 months)
Provided Tier I support for office and field users with 60+ calls/day. Created onboarding tools and reduced response time to tech issues.
Commerce Bank
Jun 2016 - Oct 2018 (2 years 4 months)
Supported finance and payment systems, onboarding clients to electronic platforms. Managed disaster recovery processes and wrote operational reports.
Commerce Bank
May 2015 - Jun 2016 (1 year 1 month)
Fielded 60+ daily support calls and documented resolutions. Created knowledge systems and improved escalation processes.
Saint Luke’s Health System
Mar 1994 - Jan 2015 (20 years 10 months)
Supported 7,000+ users across 9 hospitals with software and hardware troubleshooting. Trained new hires, developed service desk courses, and implemented change management.
Degrees, certifications, and relevant coursework
Associate of Liberal Arts, Liberal Arts
1997 - 1999
Obtained an Associate of Liberal Arts degree. Gained foundational knowledge across various subjects.
Bachelor of Liberal Arts, Liberal Arts
1995 - 1999
Completed a Bachelor of Liberal Arts degree. Focused on a broad curriculum to develop critical thinking and analytical skills.
Software and tools used professionally
You can contact Sean and 90k+ other talented remote workers on Himalayas.
Message SeanJane Washington
IT HelpDesk Technician, Trinity Health
Sharon Collier
Senior Technical Support Associate, Infosys
Bobby Sanders
Enterprise Contact Center Admin 2, Baylor Scott & White
Kenny Law
IT Support Specialist, Piedmont Access To Health Services
Maricus Harris
Customer Support Analyst, Cummins
Nikita Union
Consumer Service Representative, American Customer Care
Tone Dibiase
Help Desk Analyst, Cooley LLP
Iranisha Washington
Dispatch Coordinator, Holmes Sheriff's Dept
KC Canty
Customer Service Representative, TTEC
Frank Okosa
Client Support Specialist, AlignOps