Saumu Abdallah

At BOXLEO COURIER & FULFILMENT SERVICES, I supervised courier operations across parcel pickup, warehouse sorting, dispatch, routing, and delivery. I also monitored operational KPIs and worked to improve efficiency by evaluating and optimizing workflows.

At SHARP MICROFINANCE, I identified prospective clients and emerging market segments, then designed and executed strategies to support borrower recruitment and product uptake. I analyzed competitors and customers, tracked campaign KPIs, and prepared reports for leadership.

At WILCUDOS COMPANY LTD (ONE PESA), I guided a team toward its goals, monitored progress, and prepared reports for senior management. I also supported team members’ skills and career development.

At HALOTEL TEL-COMPANY, I assisted customers with account, payment, application, and general inquiries as a customer care representative. I documented calls and actions in the company’s CRM or database and worked with internal teams to resolve or escalate concerns.