Saul Manrique

Drive major incidents and ensure proper ServiceNow data validation is aligned with The Home Depot governance practices. Daily reporting of major incidents and ensuring environment stability to CTO, CIO, and SVP stakeholders.

Facilitator of The Home Depot Special Project: First Watch Operational Command Center - Proactive and responsive IT support to ensure seamless operations across retail stores

Commanded major incident management bridges overseeing incidents from initiation to resolution and conducted post-mortem meetings.

Assess and communicated structured updates to leadership detailing priority, start time, business impact, current activity, and resolution strategies in ServiceNow.

Managed the transition of incidents from” resolved” to “closed” status, ensuring compliance with prob

Weekend overnight shift to manage and drive support for critical incidents to restore normal service operation.

Managed high-priority incidents for critical applications driving to service restoration and composed communications for leadership.

Collaborated with the network operations center in monitoring environment performance and command incident bridges, maintained detailed records of all i

Experience with restoration of the following services: VDI, SAP, WAN, Mobile Iron, SalesForce, Avaya, Remote Access, Accounts Payable, Citrix, Fiserv, Bolt, Biztalk, Office365.

Effectively managed problem investigations from start to finish by facilitating root cause investigations and managed the implementation of corrective / preventative measures to prevent repeat occurrences.

Ensured that pr

Reduced average incident aging time by 40% by implementing a numeric business criticality scale for tickets, persistent follow ups and collaboration with Digital and AX Technical teams. Initiated a monthly ticket audit which contributed to the decrease in aging. Primarily achieved by taking lessons learned from the reviews back to the support team and enacting change.

Decreased business incident

(Lay Off) Support the manufacturing operation by executing the purchase and re-supply of materials utilizing the company’s ERP specifically JD Edwards. Engage in procurement of goods and services at the lowest total cost by qualifying vendors, aggressively negotiating prices and sending RFQs (best combination of cost, service, lead time and quality) Maintain pricing and cost analysis data in the i

(Contract) Procure production materials and services to support ECTIPSA blowout preventers manufacturing, parts and repair requirements. Responsibilities included issuance of RFQs for items such as hammer unions, seals (rubber), gaskets, studs and nuts, Kelly Valves (ball- floating and trunnion, check –swing type, piston type, poppet, needle, butterfly, gate, globe, control), pumps, handling tool

(Layoff) ISO 9001 Facility, completed phase 1 purchasing of HESS Stampede Chemical Injection Skid Project. Responsible for forecasting and procurement of material and services at the lowest total cost (best combination of cost, service, lead time and quality) such as raw steel, pumps, accumulators, motors, control valves, instrumentation according to contracts to manufacture a finished product. An

Responsible for procuring MROP inventory for DXPs largest warehouse distribution facility of 54,000 sq. ft. in Houston and 2nd largest distribution facility in Omaha. Daily purchases for assigned vendors and products for the lube, material handling and safety products. Monitor stock outs and take appropriate steps to correct. Oversee all aspects of sound inventory management practices, utilizing a

(Contract) Manage and expedite all transactions for an assigned base of customer accounts in Export Services. Create and analyze various expediting reports utilizing Oracle Software. Maintained all records of purchases and documents of control. Assist in setting up new vendor and customer accounts. Enter orders in system and assist buyer in obtaining quotes and purchasing material while keeping in

Earned a diploma in Business Computers from Mayde Creek High School.