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Satyajit Mandal

@satyajitmandal

AI & Automation Lead at Accenture who cut manual operations by 40% by integrating ServiceNow workflows with UiPath and Automation Anywhere.

India

Message

At Accenture, I lead hyperautomation work across ServiceNow Workflow Data Fabric, ITSM, and agentic AI. My work integrating virtualized data layers cut system sync overhead by 30%.

I integrated ServiceNow Flow Designer with UiPath and Automation Anywhere to automate server-side patching and provisioning workflows, cutting manual operations by 40%. I also led the integration of Now Assist in Virtual Agent, contributing to a 35% reduction in MTTR across critical incidents.

Earlier at Accenture, I developed RPA routines using UiPath and Power Automate and built low-code applications in App Engine Studio. At NTT Ltd., I developed infrastructure automation using ServiceNow, Ansible, and AWX, alongside Python services and Flask REST API endpoints.

I hold a B.Tech in Computer Engineering from Biju Patnaik University of Technology and certifications in ITIL, RPA, Agentic AI, and Lean Six Sigma. My experience spans Agile delivery, enterprise integration, and automation for infrastructure operations.

Experience

Work history, roles, and key accomplishments

Current

Development Team Lead

Current

Accenture

Sep 2022 - Present (4 years 1 month)

Workflow Data Fabric Integration and Automation: Designed and configured enterprise data virtualization layers using ServiceNow Workflow Data Fabric, integrating multi-system records into virtualized schemas without physical replication. Cut system sync overhead by 30%

AI Assisted Application Development: Leveraged ServiceNow App Engine Studio, Build Agent and App Engine Management Center to des

Senior Application Developer

Accenture

Sep 2021 - Aug 2022 (11 months)

RPA Process Automation: Programmed automated transactional routines with UiPath and Power Automate, bridging legacy non-API applications to ServiceNow Core workflows and accelerating operational cycle times by 3 days.

App Engine Studio Development: Built and configured custom low-code applications in App Engine Studio to digitize manual business processes, improving process turnaround time and r

DevOps Engineer

NTT Ltd.

Apr 2017 - Sep 2021 (4 years 5 months)

• Development and deployment of automated solutions in CI/CD for manual processes
performed by L1 & L2 engineers in networking, monitoring, server and other
infrastructure processes following agile fashion.

• Developing automation solutions using (ServiceNow, Ansible and AWX) for (Event,
Incident, Service Request, Change Request, Service Mapping, Discovery Management i.e.
ITOM and ITSM module