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shabaz Khan

@shabazkhan4

Global Application Delivery Lead – RPA at DuPont, leading global RPA operations and developing AI-driven exception monitoring and auto-ticketing.

India

Message

At DuPont, I lead global RPA application delivery and operations, supporting stable, scalable automation services. I manage delivery from requirements and solution design through deployment and production support.

I’ve developed and supported automation at Accenture and Tata Consultancy Services, including Blue Prism solutions for DTE Energy and Ericsson. My work has included automating processes across Windows, web apps, SAP, and surface automation, as well as production support and platform upgrades.

At DuPont, I contribute to intelligent automation initiatives including AI-driven exception monitoring that triggers ServiceNow incidents, event-driven bot execution, and document processing. I’ve also worked on replacing UI-based automation with REST and SOAP integrations.

Experience

Work history, roles, and key accomplishments

Current

Global Application Delivery Lead – RPA

Current

DuPont

Jul 2026 - Present (4 months)

Lead global RPA application delivery and operations, ensuring stable and scalable automation services. Manage end-to-end automation delivery from requirements through deployment and production support.

Blue Prism Power Automate PowerApps RPA Operations Application Delivery Infrastructure ITSM Automation Governance AI Agentic Automation APIs Cloud Technologies Control Room Scheduling Monitoring Incident Management Problem Management Release Management Stakeholder Management

Senior Analyst - RPA Development and Operations Team Lead

Accenture

Jan 2021 - Jun 2026 (5 years 5 months)

Designed and implemented automation solutions with Blue Prism, Power Automate, and Power Apps. Led analysis, design, coding, unit testing, and code reviews to ensure efficiency and coding standards.

Blue Prism Power Automate PowerApps Robotic Process Automation Process Design Code Review Unit Testing SAP Automation Surface Automation Windows Automation Scripting Web Automation PDDD SDD Team Leadership

Software Engineer – RPA Development and Support

Tata Consultancy Services

Jan 2017 - Dec 2021 (4 years 11 months)

Designed and implemented infrastructure for new projects, ensuring operational readiness. Led upgrades to Blue Prism projects and oversaw service monitoring, ticket prioritization, and issue resolution.