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Sarthak Pandey

@sarthakpandey1

Backend Production Support Engineer specializing in Java, Spring Boot microservices, SQL debugging, and Azure incident resolution.

India

Message

What I'm looking for

I’m looking for a backend production support role where I own Java/Spring Boot services, deliver SLA-backed uptime, run RCA to eliminate recurring incidents, and use Azure monitoring plus SQL performance tuning to improve MTTR and stability.

I’m a Backend Production Support Engineer with 4+ years of experience supporting enterprise healthcare systems built on Java, Spring Boot, and Oracle. I resolve SLA-based Sev1/Sev2 incidents with strong root cause analysis (RCA) and cross-team coordination, maintaining 99.8% uptime while reducing recurring incidents by 30%.

I debug backend data and performance issues by optimizing Oracle and PL/SQL queries, analyzing execution plans, and using Java thread dump and heap profiling to pinpoint thread-level problems. I also build and enhance automation using Spring Batch (plus CI-triggered validation) and monitor systems through Grafana and Kibana dashboards in Azure, reducing MTTR by 35% and downtime by 40% through proactive tuning and log-driven insights.

Experience

Work history, roles, and key accomplishments

Current

Backend Production Support Engineer

Current

Infosys Limited

Sep 2021 - Present (4 years 9 months)

Resolved 60+ Sev1/Sev2 production incidents through cross-team coordination, RCA, and bridge calls, maintaining 99.8% uptime and reducing recurring incidents by 30%. Debugged 200+ Oracle/PLSQL data and performance issues, improved data accuracy by 25%, reduced production defects by 30%, and cut MTTR by 35% using Grafana/Kibana alerts and proactive monitoring in Azure.

Java Spring Boot Oracle SQL Pl SQL Incident Management Root Cause Analysis Grafana Kibana