Sarita Hurpal

Provide on-site and remote technical support to end users for hardware, operating systems, and application issues. Manage endpoint devices and ensure compliance with security standards.

Provide on-site and remote technical support for hardware, operating systems, and applications. Manage VDI platforms, deploy applications, and ensure compliance with security requirements.

Diagnosed and resolved hardware and software issues, installed and maintained computer systems, and provided user support. Managed hardware inventory and software licenses, and supported Microsoft Office 365 and financial applications.

Provided 2nd line support, managed RSA SecurID user accounts, and resolved MFA and VPN issues. Created reports, tracked incidents, and ensured ITIL compliance.

Provided HR administrative support for Workday Time and Absence modules, and performed 1st level IT support including troubleshooting and user account setup.

Managed and supported the company's EDMS for secure document storage and retrieval. Provided training and technical support on document upload, retrieval, and version control.

Investigated and resolved complex client issues, supported AXA Insurance projects, and maintained SLAs by managing case timelines and monitoring queues.

Checked and reported on damage shipments, handled incoming and outgoing packages, and tracked and updated order statuses. Interacted with overseas suppliers and provided administrative support.

Handled data entry and documentation, trained and mentored team members, and maintained customer files. Acted as liaison between customers and sales team.

Transferred data from paper formats into computer files, created spreadsheets, and verified data against source documents. Performed regular backups and organized paperwork.

Completed a diploma in project management with a focus on business and office automation.

Completed a certification in digital marketing.

Completed an intermediate certification in business process outsourcing and MS Office.