sargam dhingra
@sargamdhingra
I manage Procure-to-Pay operations, invoices, vendor queries, and SLA-driven delivery.
IndiaWhat I'm looking for
At Accenture, I executed end-to-end Procure-to-Pay activities, from PR-to-PO support and invoice processing to validation, posting, and three-way matching. I resolved vendor and stakeholder queries through Coupa, SAP, and ServiceNow while supporting audits, SOP updates, and SLA-driven delivery.
I've also supported high-volume customer operations at Junglee Games during the IPL season, delivered international retail customer service at Delhi Duty Free, and provided academic and career counselling at T.I.M.E. Institute. I enjoy guiding teams through process knowledge transfer, training new joiners, and maintaining high service quality.
Experience
Work history, roles, and key accomplishments
Customer Executive – IPL Project
Junglee Games Pvt. Ltd.
Mar 2025 - May 2025 (2 months)
Supported high-volume customer operations during the IPL season while coordinating with internal teams to maintain service quality.
Executed end-to-end Procure-to-Pay (P2P) activities including PR to PO support, invoice processing, validation, and posting. Handled vendor and stakeholder queries through ServiceNow and SAP, ensuring resolution within SLA timelines.
Sales Associate
Delhi Duty Free Services
Jan 2016 - Dec 2017 (1 year 11 months)
Delivered high-quality customer service in a fast-paced international retail environment while achieving sales targets.
Counsellor
T.I.M.E Institute
Jan 2015 - Dec 2016 (1 year 11 months)
Provided academic and career counselling, managed student inquiries, and supported admissions coordination.
Education
Degrees, certifications, and relevant coursework
Symbiosis Centre for Distance Learning
Corporate Post Graduate Diploma in Business Administration, Business Administration
Pursued a Corporate Post Graduate Diploma in Business Administration (C-PGDBA).
Delhi University
Bachelor of Commerce (Hons), Commerce
Completed a Bachelor of Commerce (Hons) degree.
CBSE
Class XII, General
Completed Class XII from CBSE.
CBSE
Class X, General
Completed Class X from CBSE.
Tech stack
Software and tools used professionally
Availability
Location
IndiaAuthorized to work in
Job categories
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