Saraswati Naidu
@saraswatinaidu
Customer-focused operations and exam-coordination professional with experience in supervision and audit roles.
IndiaWhat I'm looking for
I am an operations and examination coordination professional with experience across supervision, audit, customer service and logistics. I have worked as a supervisor for a bridal-wear business and as an auditor/verifier for university examinations.
In examination roles I verified student exam videos, monitored live exam sessions, audited records and ensured protocol compliance for institutions including SVKM NMIMS, Prometric and MeritTrac. I also supported technical readiness for CBTs by coordinating with IT and performing system run tests.
In customer-facing roles I handled client queries, escalations and order management, collaborated with design and production teams, and oversaw export logistics to ensure timely delivery. I have experience at front desk operations, scheduling and recruitment support in a property consultancy, and sales/customer support at automotive and logistics firms.
I bring attention to process, strong observational and documentation skills, and familiarity with tools such as MS Excel and design software. I am committed to reliable, accurate execution of tasks and continuous support to teams and clients.
Experience
Work history, roles, and key accomplishments
Supervisor
Yagaana Couture
Jul 2022 - Present (3 years 3 months)
Manage orders and customized bridal outfits, coordinate client requirements to ensure high satisfaction, and oversee export logistics to deliver garments to international destinations on time.
SNUFM Auditor (Temporary)
SVKM NMIMS
Jun 2023 - Jan 2025 (1 year 7 months)
Verified student examination videos and monitored live exams to detect unfair means, documented incidents for audit, and collated data for the examination function head.
Business Executive
SmartShift Logistics Solutions Pvt. Ltd.
Feb 2022 - Jun 2022 (4 months)
Handled customer and partner queries and escalations, served as point of contact for transportation issues, and generated operational data for management review.
MMResponded to customer inquiries about new vehicle purchases, maintained product and launch knowledge, assigned nearby dealers, and met daily call targets.
Front Desk Executive
Taaj Properties Investment & Estate Consultant
Apr 2015 - Nov 2019 (4 years 7 months)
Managed front desk operations including calls and walk-ins, scheduled appointments, screened documents, and coordinated recruitment interviews and office events.
PTCoordinated TOEFL/GRE exams, conducted invigilation and biometric verification, enforced exam protocols, and assisted operations to ensure smooth venue activities.
Exam Coordinator
MeritTrac Services Pvt Ltd
Mar 2013 - Mar 2016 (3 years)
Configured and monitored servers for online CBTs, set up remote desktop/VPN connections, coordinated IP/networking with IT, and performed system run tests prior to exams.
Education
Degrees, certifications, and relevant coursework
SUSNDT Women's University
Bachelor of Arts, Arts
2013 - 2020
Completed Bachelor of Arts via correspondence from SNDT Women's University, awarded in 2020.
SUSNDT Women's University
University Entrance Test, University Entrance
2013 - 2013
Completed the university entrance test for SNDT Women's University in 2013.
Shardashram Vidyamandir International
SSC, Secondary Education
Completed Secondary School Certificate (SSC) from Shardashram Vidyamandir International in 2010.
Availability
Location
IndiaAuthorized to work in
Job categories
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