Sara Lopez
@saralopez3
I build lasting B2B client relationships through onboarding, retention, and clear, proactive support.
ColombiaWhat I'm looking for
I've managed 20+ B2B and international accounts at Ancestral Organics as the primary client contact, supporting onboarding, ongoing service, issue resolution, and relationships lasting 11+ months. I maintained detailed account records in HubSpot, Salesforce, and Zoho while partnering with sales, operations, and leadership to resolve escalations and strengthen retention.
At I AM HEALER, I own nine active high-touch client relationships and have served 50+ clients, leading onboarding, education, success planning, and proactive re-engagement. I drive 90%+ program completion and approximately 70% continuation into additional services by translating complex information into clear, actionable guidance for U.S. and LATAM clients.
Experience
Work history, roles, and key accomplishments
Customer Experience & Account Management
I AM HEALER
Mar 2023 - Present (3 years 5 months)
Owned 9 active high-touch client relationships with 50+ clients served. Led onboarding and client education, established goals and success plans, and translated complex information into clear, actionable guidance.
Client Success & Program Lead
Ancestral Organics
Feb 2022 - Feb 2023 (1 year)
Managed 20+ B2B and international accounts as primary client contact across onboarding, ongoing support, and relationship management. Sustained client relationships of 11+ months through proactive check-ins, needs identification, and dependable issue resolution.
English Professor
EAFIT University
Jan 2019 - Dec 2021 (2 years 11 months)
Guided students ages 8–15 across multiple groups and English proficiency levels. Delivered structured training and translated complex concepts into clear, step-by-step guidance tailored to individual needs.
Education
Degrees, certifications, and relevant coursework
EAFIT University
University Coursework, Psychology
2018 - 2021
Completed university coursework in Psychology at EAFIT University in Medellín, Colombia.
Royal Holloway, University of London
International Foundation Year, Academic English
2017 - 2018
Completed an International Foundation Year with a focus on Academic English at Royal Holloway, University of London.
Cypress Bay High School
High School Diploma, General Studies
2013 - 2017
Earned a High School Diploma from Cypress Bay High School in Weston, Florida.
Tech stack
Software and tools used professionally
Availability
Location
ColombiaAuthorized to work in
Job categories
Skills
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