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sarah ambroseSA
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sarah ambrose

@sarahambrose

AI Data Annotation Specialist at Scale AI, evaluating content and labeling datasets for AI and machine-learning systems.

Kenya
Message

At Scale AI, I review and label digital content against detailed project guidelines, evaluating relevance, accuracy, consistency, and completeness for AI and machine-learning systems.

At Outlier.ai / Remotasks, I reviewed peer annotations for rubric and policy compliance and refined technical prompts on topics including discrete mathematics proofs and dynamic programming. I also prepared verified, fact-checked mathematical and LaTeX content for scientific foundation model datasets.

Earlier, I worked in finance and administration at Riverbank Solution Limited and Binary Solutions Limited, supporting financial reporting, reconciliations, invoicing, and debt management. I bring that experience alongside my work in AI content evaluation, quality assurance, and research.

Experience

Work history, roles, and key accomplishments

ON

Senior Customer Service Representative

OneForma

Mar 2021 - Dec 2022 (1 year 9 months)

Delivered customer support to 80-100 customers daily through phone, chat, and email. Resolved technical and billing issues for internet and software products, maintaining a 97% customer satisfaction score and a 4.9/5 average rating.

Education

Degrees, certifications, and relevant coursework

KN

Kiriri Women’s University at Nairobi

Bachelor of Science, Business Administration

Graduated with a Bachelor of Science in Business Administration in December 2018.

KU

Kiriri Women’s University

Diploma, Business Administration

Graduated with a Diploma in Business Administration in December 2018.

Tech stack

Software and tools used professionally

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