Santee Snead
@santeesnead
Logistics and inventory leader with 5+ years’ military experience improving accuracy and efficiency.
United StatesWhat I'm looking for
I’m an experienced Unit Supply Sergeant and logistics professional with 5+ years of military experience managing inventory and supervising teams. I manage and track $1M+ in unit equipment and supplies, ensuring 100% accountability while training and supervising 10+ personnel. I also streamlined issuing and receiving processes, reducing inventory errors by 25%.
I generate accurate reports using SAP and inventory systems for leadership and audits, and I apply process improvement, record keeping, and attention to detail to strengthen operational efficiency. Alongside supply work, I’ve delivered customer service as a cashier and provided technical support by diagnosing hardware and software issues, documenting tickets, and escalating complex cases as needed.
Experience
Work history, roles, and key accomplishments
Technical Support Agent
Johnson Health Tech
Dec 2025 - Jul 2026 (7 months)
Provided customer technical assistance by diagnosing and resolving hardware and software issues via phone, email, and chat. Documented interactions in ticketing systems, escalated complex issues, and supported timely resolution while maintaining service and quality standards.
Managed and tracked $1M+ in unit equipment and supplies, ensuring 100% accountability. Supervised and trained 10+ personnel, streamlined issuing/receiving to reduce inventory errors by 25%, and generated reports using SAP and inventory systems.
Provided fast, friendly customer service while handling cash, credit, and mobile payments. Supported daily operations by maintaining cleanliness and assisting teammates with training and workflow during peak hours.
Education
Degrees, certifications, and relevant coursework
University of Maryland Global Campus
Some college (No degree), Criminal Justice
2020 -
Pursuing Criminal Justice coursework at University of Maryland Global Campus (no degree awarded yet).
Northampton High School
High School
Completed high school studies at Northampton High School.
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Job categories
Skills
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