At CyberSecXperts, I monitored and triaged security alerts across SIEM, EDR, firewall, IDS/IPS, proxy, email-security, and WAF controls. I investigated phishing emails and reviewed endpoint alerts in CrowdStrike Falcon and Microsoft Defender for Endpoint, documenting supporting evidence.
I collected and validated indicators of compromise, classified alerts based on investigation evidence, and escalated confirmed or high-risk incidents according to SOC procedures. At eClerx Services Limited, I used ServiceNow to track support incidents and service requests, document resolutions, and escalate complex issues.
