Sangeeta Dawke

I am a dedicated QA and Customer Support Specialist with over 10 years of experience in tech-driven environments. My journey has been marked by a commitment to delivering exceptional service and resolving user issues efficiently. I thrive in fast-paced settings, where I can leverage my skills in troubleshooting and conflict resolution to enhance user experiences across digital platforms.

In my recent role as a Senior Test Analyst at Entain Group, I provided high-quality support for a global online betting platform. I successfully resolved user issues through chat and email, maintaining a high customer satisfaction rating. My collaboration with product teams allowed me to identify and fix bugs based on customer feedback, ensuring a seamless user experience during product launches.

Previously, as a Software Engineer at Tech Mahindra, I honed my ability to respond to customer inquiries and resolve technical issues. I contributed to knowledge bases and utilized internal tools to analyze user patterns, recommending improvements that enhanced service quality. My educational background in Electrical & Electronics Engineering has equipped me with a strong technical foundation, further enhancing my problem-solving capabilities.