Open to opportunities

Sandra González

@sandragonzlez

Message

I lead teams to deliver high-quality social and administrative services.

Spain

Message

What I'm looking for

I seek a leadership role in social services or administration where I can guide teams, implement digital improvements, improve user outcomes, and work in a collaborative, mission-driven organization focused on measurable results.

I am an experienced leader in social and administrative services, focused on direct attention to users, families and clients. I combine empathetic communication with structured administrative processes to resolve issues in real time.

I have led multidisciplinary teams of more than 100 professionals, coordinating operations, ensuring service quality and meeting KPIs while managing sensitive communications and complex incidents.

In operational and administrative roles I have implemented digital processes for document management and internal communication, and I routinely use tools such as Office 365, Navision/CRM, SAP HCM, Google Workspace and advanced Excel to streamline workflows and reporting.

I am committed to delivering measurable improvements in service delivery, mentoring teams and driving digital transformation in human-centred organisations. I seek roles where I can combine leadership, operational excellence and continuous improvement to generate positive outcomes for users and stakeholders.

Experience

Work history, roles, and key accomplishments

Current

Técnica Administrativa

Current

Junta de Andalucía

Nov 2024 - Present (10 months)

Provide administrative support for public services, processing and tracking grant files and responding to enquiries from businesses and entities. Produce reports, resolutions and coordinate with public and private organizations using Office 365 and SAP HCM.

Administrative Procedures Grant Management Office 365 SAP HCM Navision Reporting Customer Service

Directora de Residencia de Adultos

Fundación PRODE

Jan 2010 - Jan 2024 (14 years)

Led an adult residential facility, supervising over 100 staff and coordinating care, families and multidisciplinary teams. Implemented digital document management and improved incident resolution and administrative reporting.

Leadership Team Coordination Incident Management Document Management Office 365 Navision SAP HCM Communication Digital Transformation

Responsable de Programas y Proyectos

Fundación PRODE

Jan 2006 - Jan 2009 (3 years)

Designed and coordinated social and educational programs, managing relationships with users, families and collaborating entities. Prepared program reports and justification documentation to ensure compliance with stakeholders and funders.