At Bespin Global MEA, I delivered managed AWS and Azure cloud services for enterprise customers, supporting high availability and reliable service delivery.
I served as the primary incident contact, coordinated resolutions and stakeholder communication, and maintained 99% SLA compliance. I also worked with engineering teams and customers to troubleshoot issues and minimize business impact.
I provisioned and supported cloud resources across compute, networking, storage, databases, identity, and security. I monitored production workloads with CloudWatch, Azure Monitor, Datadog, and New Relic.
I conducted root cause analyses and created technical documentation and knowledge articles to improve incident response and operational efficiency. I also identified opportunities to improve cloud performance, security, operational risk, and service delivery.
