At Pacific Gas and Electric Company, I deliver enterprise Tier 1 and Tier 2 support, handling 35–50 calls daily and resolving approximately 80% without escalation.
I diagnose Windows, Microsoft 365, hardware, VPN, connectivity, and account-access issues. I also troubleshoot Outlook profiles, OST files, and add-ins, and investigate application installation failures using SCCM and logs.
At Preply, I delivered one-on-one English lessons to international students and helped them resolve computer, microphone, camera, and virtual-classroom issues.
I'm developing Microcanic, a PowerShell-based Windows support tool, and built a personal website hosted on GitHub Pages. In my labs, I’ve practiced Windows Server and Active Directory, configured an Ubuntu AWS SSH honeypot, and built a segmented pfSense environment.
