Sameer Gedam

I am a Full Stack Engineer with over two years of experience at Cognizant, where I acted as a Subject Matter Expert for over 20 enterprise applications. My role involved ensuring system stability and issue resolution, which significantly enhanced overall system reliability. I streamlined onboarding processes by creating comprehensive Confluence documentation, reducing training time for future SMEs by 30%. My proactive approach in client communications led to the decommissioning of unused applications, optimizing resource usage and reducing costs by 15%.

Throughout my tenure, I managed over 50 application changes and resolved more than 1000 incidents, showcasing my strong ownership and ability to perform under pressure. I implemented application enhancements via ServiceNow, which decreased recurring incidents by 25-30%. My technical skills extend to diagnosing and resolving issues in automated monitoring flows, saving significant manual monitoring time. I am passionate about leveraging technology to create efficient solutions and improve user experiences.