Samantha Girvan

Leads performance, planning, data, and workforce optimization functions with end-to-end ownership of data capability, systems integration, and workforce management technology at Heathrow. Oversees the Operational Support Team responsible for workforce planning and administration.

Led the organisation's data and reporting capability, managing a multi-disciplinary team and establishing a scalable, insight-driven decision framework. Transformed fragmented reporting into a centralised, insight-led capability and enhanced client offering through advanced customer analytics.

Supported academic research through data analysis and visualisation using R and Excel. Contributed to published research outputs and mentored MSc and PhD students on data analysis approaches.

Stabilised and enhanced the People Analytics Team during a transition period, providing immediate insight and establishing foundational reporting structures. Delivered executive-level people analytics and designed the organisation's initial Diversity and Inclusion reporting pack.

Progressed from a commercial Product Specialist role into a broader position combining data analysis, CRM optimisation, and business performance insight. Led migration of legacy CRM data and developed sales and performance dashboards.

Managed large-scale aviation engineering supply-chain data and inventory planning across a complex multi-base European network. Analysed and integrated large-scale datasets to manage availability of over 500,000 aircraft parts across 50+ stations and hubs.

Led frontline operational teams in a high-pressure, safety-critical environment, ensuring consistent delivery of service, compliance, and performance. Managed and developed cabin crew teams and acted as the senior onboard decision-maker.

Master of Philosophy in Veterinary Medicine (Molecular Microbiology) from the University of Cambridge.

Bachelor of Science with Honours in Biomedical Science (Accredited) from the University of Bedfordshire.