Saikat Biswas

Architected and maintained Azure DevOps CI/CD pipelines and automated deployments for 20+ microservices across retail and automotive units, halving deployment time and reducing manual interventions. Diagnosed and resolved production incidents across AKS, networking, and application layers under tight SLAs.

Owned AKS cluster provisioning, RBAC governance, ingress configuration and production operations; acted as primary escalation for Azure and Kubernetes incidents and built environment-agnostic CI/CD pipelines. Improved system reliability and streamlined release processes.

Transitioned teams from script-driven deployments to pipeline-governed releases, improving auditability and consistency; partnered with engineering and security teams to resolve systemic issues and mentored engineers on production-grade Kubernetes and IaC.

Troubleshot infrastructure and deployment issues to improve reliability and scalability; automated Kubernetes cluster management with Python scripts and enforced DevOps best practices to increase operational efficiency.

Built and managed Jenkins and GitLab CI/CD pipelines reducing deployment times by 30% and established Prometheus/Grafana monitoring and alerting for real-time system health insights.

Provided L1/L2 production support for business-critical applications, monitored systems and automated recurring support tasks with Python/Shell scripts, cutting MTTR by 50%.

Supported enterprise production applications, managed incidents and escalations, performed log analysis and ensured ITIL-compliant incident, change, and problem management.

Completed a Bachelor of Technology degree at Visvesvaraya Technological University from June 2009 to July 2013.