Open to opportunities

Safa saguer

@safasaguer

Message

HR-focused administrative professional skilled in call handling, data management, and customer relations.

Morocco

Message

What I'm looking for

I seek a role in HR or administrative support where I can apply my call-handling, CRM/Salesforce, and record-management skills in a collaborative, growth-oriented environment.

I am an HR-focused administrative professional with hands-on experience in call center operations, human resources support, and office administration. I consistently manage customer interactions, complaints, and outbound calls while maintaining professionalism and efficiency.

During internships, I supported HR administration by digitizing records, updating databases, drafting meeting minutes, and coordinating schedules, which improved information accessibility and operational tracking. I also managed invoicing follow-ups, inventory, and front-desk duties, demonstrating strong organizational skills.

I work independently and collaboratively, bringing time-management, CRM and Salesforce familiarity, and a customer-centered approach. I am mobile nationally and internationally and driven by dedication, seriousness, and a goal-oriented mindset.

Experience

Work history, roles, and key accomplishments

Current

Call Center Agent

Current

1xBet

Feb 2024 - Present (1 year 8 months)

Handled customer complaints, routed calls to appropriate departments, and conducted outbound scripted calls while optimizing call duration and meeting performance targets.

Customer Service Telemarketing CRM Call Center Software Outbound Calling Communication

Human Resources Intern

Staport

Jun 2023 - Jul 2023 (1 month)

Assisted with HR administrative tasks including minute-taking, secretariat duties, schedule management, file digitization, and updating operational data in software to improve tracking.

HR Administration Operations Minute Taking Secretariat Data Entry Scheduling CRM Document Management

Administrative Intern

Laachir Clim

Jan 2023 - May 2023 (4 months)

Managed office supplies and inventories, coordinated management agendas, monitored invoicing and follow-ups, organized paper and digital files, and handled the switchboard and visitor reception.

Office Administration Inventory Management Scheduling Data Entry

Education

Degrees, certifications, and relevant coursework

ISGI Marrakech

Specialized Technician, Business Management (Human Resources)

2021 - 2024

Completed a Specialized Technician program in Business Management with a focus on Human Resources, covering administrative HR tasks and data management.