Sabrina Martins

Provide strategic and operational leadership for ITSM and IT Governance, overseeing Incident, Problem, Change, Vulnerability Management, and CMDB tracks. Spearhead crisis response, design executive dashboards, and lead audit and compliance initiatives.

Served as a strategic liaison connecting IT Operations with Corporate Risk and Audit divisions. Conducted readiness assessments for audits and analyzed KRIs and KPIs mapped to security vulnerability management.

Provided IT Governance consulting, directly supporting internal and external audit procedures within the Brasilseg ecosystem. Analyzed risk indicators and monitored remediation roadmaps focused on technical vulnerability mitigation.

Developed and monitored security KRIs and KPIs, aligning cybersecurity health metrics with corporate objectives. Built management dashboards using BI tools and engaged in threat intelligence, vulnerability management, and incident response monitoring.

Managed and validated IT project budgets and administrative expenses, controlling CAPEX and OPEX allocations. Maintained the monthly IT Operations Book and streamlined core IT processes for continuous improvement.

Delivered consultancy for a Salesforce CRM implementation project, leading business requirement gathering, workflow design, and solution customization.

Administered Salesforce CRM and BMC Remedyforce platforms to guarantee tool efficiency and streamline operational support. Acted as Technical Lead during migration to BMC Remedy and deployed ITIL and COBIT best practices.

Provided specialized technical support in a high-availability, critical financial market infrastructure. Administered Active Directory, Citrix environments, and financial platforms including Bloomberg and AE Broadcast.

Postgraduate Certificate (Specialization) in Quantum Computing, expected completion in 2027.

MBA in IT Management and Governance, graduated in 2014.

Bachelor's Degree in Data Processing Technology, graduated in 2003.