Saba Doju

Responsible for sales development and back office support, including CRM integration and operational tasks.

Provided comprehensive administrative and operational support to ensure seamless back-office functions. Managed data entry, document processing, and record keeping with high accuracy and attention to detail. Assisted in resolving client inquiries and coordinated with various departments to ensure timely issue resolution. Supported compliance and reporting activities, maintaining adherence to compa

Managed inbound and outbound calls, providing comprehensive support and information related to the FedEx campaign. Operated under the Ground Cloud project, analyzing video footage of FedEx delivery drivers to evaluate performance, safety compliance, and operational standards. Assessed driver behavior through detailed video review, ensuring adherence to safety protocols and company policies. Collab

Provided remote and on-site administrative support to the CEO, managing schedules and correspondence. Coordinated meetings, travel logistics, and prepared reports and documents. Managed confidential information and ensured effective communication with internal and external partners. Led and supervised a team of call operators, ensuring high levels of customer satisfaction and efficient call handli

Led a team of data collectors and sales activators, providing guidance and performance feedback. Scheduled daily tasks and monitored team performance to meet project deadlines. Implemented process improvements to increase team productivity and efficiency. Acted as liaison between team members and management.

Conducted evaluations of customer service quality by performing mystery shopping visits. Collected data based on specific criteria and prepared detailed reports on customer experiences. Analyzed customer interactions to provide insights and recommendations for service improvement.

Performed accurate data encoding and collection from various sources, ensuring data quality and integrity. Utilized data validation and verification techniques to minimize errors. Collaborated with teams to gather data requirements and improve data collection processes. Managed databases and utilized data management software for efficient data storage.

Pursued a degree in Computer Science at Universal Technology College.