Rynaldo Stoltz
@rynaldostoltz
Senior Technical Solutions & AI Engineer specializing in support automation and AI integrations.
South AfricaWhat I'm looking for
I am a Senior Technical Solutions & AI Engineer with a decade of experience at Automattic (WooCommerce), focused on resolving high-severity escalations, building internal tooling, and delivering measurable improvements to support operations and customer outcomes.
I design and ship API-driven AI integrations, internal assistants, and support bots that reduce time-to-resolution and agent workload, and I’ve contributed as a global Zendesk admin and in cross-functional partnerships to prioritize and close customer-impacting issues.
I founded product initiatives including ORCA WP (plugin suite acquired) and MAMBA (WooCommerce performance engineering and Mamba Cache), and I bring strong technical debugging, automation, and empathetic communication skills to drive reliable, scalable support experiences.
Experience
Work history, roles, and key accomplishments
Founder
ORCA WP
Jan 2025 - Aug 2025 (7 months)
Built and launched a suite of WooCommerce plugins, owning product, engineering, documentation and support through acquisition.
Served as final escalation point for complex WooCommerce/WordPress issues, leading root-cause analysis and delivering fixes that reduced repeat incidents while improving CSAT; built AI-driven tooling and integrations to cut agent resolution time and automate repetitive workflows.
Founder
MAMBA
Led a performance engineering initiative focused on WooCommerce scalability and built Mamba Cache, a WooCommerce-native caching stack to improve store performance.
Education
Degrees, certifications, and relevant coursework
Morningstar Flight Academy
Pilot Training, Pilot Training
Completed pilot training at Morningstar Flight Academy in Cape Town.
Tech stack
Software and tools used professionally
Availability
Location
South AfricaAuthorized to work in
Job categories
Skills
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