Rosanna User
@rosannauser
Experienced server and customer service professional focused on accurate order entry and great guest experiences.
What I'm looking for
I’m a customer-focused professional with years of experience serving guests, communicating clearly, and keeping service running smoothly. I’m known for strong customer service and reliable multitasking during busy shifts.
In my recent role at Red Lobster, I handled guest orders, communicated with customers, and entered orders into a database while managing several guests’ needs at once. I also coordinated efficiently to keep the flow of orders accurate and on time.
Earlier experience includes working at Wal-Mart as part of a remodel crew and as an auto technician, where I communicated with customers, organized products, and supported store operations. I also handled payments on a register and completed service-related tasks using computerized systems.
I bring a Professional Medical Transcription Diploma alongside ongoing proficiency in Microsoft Windows and Windows-based computerized workflows. I’m eager to join a company that is “ran with pride” and where I can grow alongside the team.
Experience
Work history, roles, and key accomplishments
Server
Red Lobster
Feb 2008 - Present (18 years 5 months)
Provided customer service by taking guest orders and entering them into the company database. Managed multiple guests at once and ensured accurate order delivery.
Supported remodel activities, organized product on shelves, and handled tire, battery, and oil changes. Communicated with customers and input customer information into the company database.
Server
IHOP
May 2002 - Jan 2007 (4 years 8 months)
Served multiple guests at a time, taking orders and entering them into the company database. Handled payments at the register and supported computerized order processing.
Customer Service Representative
Holden MSS
Feb 2000 - Jan 2002 (1 year 11 months)
Provided daily customer service and telephone support, completing service orders using computerized Windows systems. Assisted dissatisfied customers and handled data entry for order and service needs.
Education
Degrees, certifications, and relevant coursework
Professional Medical Transcription Diploma
Professional Medical Transcription Diploma, Medical Transcription
Completed a Professional Medical Transcription Diploma in May 2013.
Bossier High School
High School Diploma, High School
Earned a high school diploma in May 2002.
Availability
Location
Authorized to work in
Job categories
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