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Roohi Anantapur Shaik

@roohianantapurshaik

I support Oracle production environments, resolving database incidents, monitoring alerts, and keeping operations SLA-ready.

United States

Message

What I'm looking for

I'm looking to continue supporting Oracle production environments where I can resolve incidents, monitor database health, manage changes, meet SLA requirements, and work closely with DBA teams and users.

At Wissen Infotech supporting GE Aerospace, I provided Tier 1 and Tier 2 Oracle database support across production environments. I handled connectivity issues, script execution, patching assignments, incident requests, and daily OEM sanity checks.

I monitored 90+ ServiceNow tickets daily and tracked tablespace, filesystem, archive, disk group, agent, Rsync, index, and RMAN backup alerts. I coordinated with DBA teams on 70+ tickets, change approvals, SOX-related tasks, SLA requirements, patching communications, and operational reporting.

Previously, I supervised in-home care operations at Sahara Asian Elderly Care, managing hiring, schedules, service concerns, and confidential records. I bring detailed documentation, customer-focused communication, and dependable operational support to every team I work with.

Experience

Work history, roles, and key accomplishments

Oracle DBA Support/Smart Agent

Wissen Infotech

Jun 2023 - Jul 2025 (2 years 1 month)

Provided Tier 1 and Tier 2 support for Oracle database issues, monitored production environments, and managed incidents and change requests via ServiceNow.

Oracle Database Oracle RAC ASM Dataguard SQL Developer SQL*Loader Oracle RMAN Oracle Enterprise Manager (OEM)ServiceNow Incident Management Change Management Production Monitoring Alert Management Log Analysis SLA Tracking SOX Excel

CCP Supervisor/Hiring Assistant

U & F Sons, Inc. dba Sahara Asian Elderly Care

May 2020 - Jun 2023 (3 years 1 month)

Supervised daily operations for in-home care services, recruited and onboarded Homecare Aides, and managed scheduling and client communications.

Supervision Recruitment Onboarding Scheduling Customer Service Communication Skills Confidentiality Documentation

Student Employee

Oakton Community College

Jan 2016 - Aug 2017 (1 year 7 months)

Monitored office supply use, sorted and distributed mail, and responded to telephone inquiries from students and departments.

Office Administration Inventory Management Customer Service Data Entry Confidentiality

Education

Degrees, certifications, and relevant coursework

University of Illinois at Chicago

Bachelor of Science, Applied Health Studies

2018 - 2019

Bachelor of Science in Applied Health Studies from the University of Illinois at Chicago from 2018 to 2019.

Oakton Community College

Associate of Science, Integrated Health Studies

2015 - 2017

Associate of Science degree with a major in Integrated Health Studies, concentration in Health and Sciences, from Oakton Community College from 2015 to 2017.