Ronald Feliz
@ronaldfeliz
QA and UAT tester at ITR Dominicana, auditing digital records and documenting discrepancies while building toward test automation.
Dominican RepublicWhat I'm looking for
At ITR Dominicana, I process and audit digital documentation for accuracy, consistency, and compliance. I find, record, and resolve discrepancies before they reach the next step.
At Lux Marketing Agency, I build landing pages and digital projects as a web developer. My latest project is the Monterey Pour Pass page for Santa Lucia Highlands Wine Artisans.
I'm studying Systems Engineering at UTESA University, including SQL and relational databases, and programming in Python. After four years in customer service and remote support, I'm looking to start a QA career and grow into test automation.
Experience
Work history, roles, and key accomplishments
Processing Associate
ITR Dominicana
May 2026 - Present (5 months)
Process and audit digital documentation, checking data for accuracy, consistency and compliance. Find, record and resolve discrepancies before they reach the next step.
AI Automation Specialist
Lux Marketing Agency
Jan 2026 - Present (9 months)
Build landing pages and digital projects as a web developer. Latest project: Monterey Pour Pass page for Santa Lucia Highlands Wine Artisans.
Customer Representative
Horatio
Sep 2025 - May 2026 (8 months)
Resolved customer inquiries through live chat and email with accuracy and a professional tone. Documented each issue clearly and escalated it to the right team for resolution.
Housekeeping
The Lodge at Spruce Peak
May 2025 - Sep 2025 (4 months)
Met daily room quotas while keeping quality standards high.
Customer Service Supervisor
Gallo Pelon Brew Pub
Jan 2021 - May 2025 (4 years 4 months)
Delivered a high-quality guest experience in a busy restaurant and bar; four years of customer service. Led and supported team members while resolving customer concerns.
Education
Degrees, certifications, and relevant coursework
Universidad Tecnológica de Santiago (UTESA)
Bachelor's Degree, Systems Engineering
2023 -
Pursuing a Systems Engineering degree with coursework in SQL, databases, and Python programming.
Universidad Abierta para Adultos (UAPA)
English Immersion Program, English
2022 - 2022
Completed an English Immersion Program in 2022.
Francisco Henríquez y Carvajal
High School Diploma, General Studies
2017 - 2018
Earned a High School Diploma from Francisco Henríquez y Carvajal.
Availability
Location
Dominican RepublicAuthorized to work in
Website
ronaldfeliz.devSalary expectations
Job categories
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