RJRonald de Jesus
@ronalddejesus
Experienced contact center analytics leader specializing in automation, Power Platform, and Excel-based reporting.
PhilippinesWhat I'm looking for
I am a contact center analytics leader with 20 years of industry experience and 17 years of deep MS Excel expertise, delivering customized reports, dashboards, scorecards and automation to improve decision-making. At ADP Philippines I progressed from Sr. MIS Coordinator to Business Analyst and now Solutions Manager, building Access databases, Power Apps connected to SharePoint, Power BI reports and Power Automate solutions while mentoring MIS personnel.
I have a strong track record in HR/operations reporting, Excel VBA automation, dashboarding with Tableau and Power BI, and stakeholder engagement across departments and leadership levels. I seek to apply my technical automation skills and analytics leadership to drive insights, operational efficiency and scalable reporting solutions for an organization.
Experience
Work history, roles, and key accomplishments
Solutions Manager
ADP Phils, Inc.
Sep 2024 - Present (1 year 4 months)
Leads solutions delivery and mentors MIS staff in data handling, building Power Apps and MS Access databases, and automating analytics workflows with Power BI and Power Automate to improve reporting efficiency.
Business Analyst
ADP Phils, Inc.
Apr 2019 - Sep 2024 (5 years 5 months)
Mentored MIS personnel and developed MS Access databases, Power Apps connected to SharePoint, and automated analytics using Power BI and Power Automate to support insights preparation.
Senior MIS Coordinator
ADP Phils, Inc.
Sep 2012 - Apr 2019 (6 years 7 months)
Owned periodic HR/Operations reporting and automated Excel processes (formulas/macros), created dashboards, scorecards and trackers in Excel and Tableau, and maintained SharePoint subsites to ensure data accuracy.
Senior Lead - HR Analytics
Aegis PeopleSupport Inc.
Jan 2011 - Dec 2012 (1 year 11 months)
Led HR analytics initiatives, automated Excel databases with VBA and performed data analysis to support HR reporting and decision-making.
Lead - Reporting
Aegis PeopleSupport Inc.
Jan 2007 - Dec 2010 (3 years 11 months)
Managed creation and timely submission of account performance and financial reports, maintained Excel templates/macros, and coordinated with business heads to ensure data integrity.
Team Lead
Aegis PeopleSupport Inc.
Jan 2006 - Dec 2007 (1 year 11 months)
Managed a microteam responsible for performance and people management, driving team metrics and operational consistency.
Customer Service Representative
ePerformax Contact Centers
Feb 2004 - Jul 2004 (5 months)
Provided customer service support for contact center accounts, handling inquiries and maintaining service quality standards.
Education
Degrees, certifications, and relevant coursework
AMA Computer College
Computer Science
1998 - 2002
Completed up to 4th year standing in Computer Science coursework at AMA Computer College between 1998 and 2002.
Manila Science High School
High School Diploma, High School
1992 - 1996
Secondary education completed at Manila Science High School from 1992 to 1996.
Notre Dame of Greater Manila
Primary Education
Primary education attended at Notre Dame of Greater Manila in Grace Park, Kalookan City.
Availability
Location
PhilippinesAuthorized to work in
Job categories
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