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rodrigo User

@rodrigouser4

Dispute Specialist at Concentrix | Goldman Sachs Bank USA, investigating and resolving financial transaction conflicts and claims.

Costa Rica
Message

At Concentrix | Goldman Sachs Bank USA, I investigate, manage, and resolve conflicts, claims, and discrepancies related to financial transactions, customer complaints, or contractual disagreements.

I work as a neutral investigator, aiming for fair, accurate, and timely resolutions while following company policy and legal and regulatory requirements.

At Harris Computer, I worked as a Platform Analyst, bridging healthcare operations, clinical data, and technology across software systems used in medical settings.

At Western Union, I worked as a Legal Compliance Analyst, focusing on regulatory adherence, risk assessment, and policy implementation. I designed and executed compliance training programs and strengthened internal controls to reduce audit deficiencies and support adherence to GDD and GSI regulations.

Experience

Work history, roles, and key accomplishments

CO
Current

Dispute Specialist

Concentrix

Jul 2025 - Present (1 year 3 months)

Responsible for the investigation, management, and resolution of conflicts, claims, or discrepancies, typically related to financial transactions, customer complaints, or contractual disagreements. Acts as a neutral investigator and problem-solver to ensure fair, accurate, and timely resolutions while adhering to company policy, legal, and regulatory requirements.

HC

Platform Analyst

Harris Computer

Apr 2022 - Nov 2023 (1 year 7 months)

Specialized position that bridges the gap between healthcare operations, clinical data, and technology. Maintains, optimizes, and ensures the smooth operation and integration of software systems used in medical settings, such as Electronic Health Records (EHR) systems, Laboratory Information Systems (LIS), or Telehealth platforms.

AM

HR Assistant

Amazon

Nov 2013 - Nov 2017 (4 years)

Highly organized and confidential HR Assistant, supporting all phases of the employee lifecycle, from recruitment and onboarding to payroll and benefits administration. Proficient in HRIS management (e.g., Workday) and dedicated to maintaining strict compliance with labor laws and company policies.

AM

Technical Support Specialist

Amazon

Nov 2013 - Nov 2017 (4 years)

Dedicated Tier 2 Technical Support Specialist, providing advanced troubleshooting and resolution for enterprise software and network issues. Proven ability to manage high-volume ticket queues, exceed service level agreements (SLAs), and improve client satisfaction through expert-level communication and root cause analysis.

Education

Degrees, certifications, and relevant coursework

IN

INA

International Services Specialist, International Services

International Services Specialist dedicated to facilitating smooth operational expansion in English-speaking markets. Proven ability to translate complex technical documentation and conduct specialized training for diverse international teams.

Tech stack

Software and tools used professionally

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