Roger Sosa

I am a multidisciplinary remote professional with experience in customer support, AI data annotation, and technical troubleshooting. I combine disciplined execution with strong ownership and fast learning to deliver reliable results in structured remote environments.

At Amazon VCS I handled 300+ support tickets weekly, consistently meeting SLAs and applying root-cause analysis to prevent repeat contacts. I follow SOPs closely and document information precisely to ensure high-quality resolutions.

As founder of an independent device-repair project, I perform diagnostics, BIOS programming, SSD upgrades, and end-to-end repair management to reduce turnaround time and improve customer satisfaction. I also supported on-site operations earlier in my career, maintaining workflow consistency and quality standards.

I have contributed to computer vision and geospatial AI pipelines through LiDAR 3D annotation, point-cloud labeling, multi-frame consistency validation, and POI/routing QA. I bring technical tool familiarity and a customer-focused mindset to roles bridging support and AI data work.