Riya Prabhu

I am an Infrastructure Engineer with over 3 years of hands-on experience deploying and managing Windows and Unix server environments, and implementing ServiceNow-based ITSM solutions. I focus on improving performance, reliability, and business agility through practical, scalable infrastructure work.

I have strong experience with Configuration Management Database (CMDB) and CI relationships in ServiceNow, and have driven end-to-end projects involving incident resolution and integration strategies. My work includes system configuration, patch management, performance tuning, and troubleshooting across heterogeneous environments.

On the virtualization and hardware side, I regularly use VMware vSphere for provisioning and maintaining virtual machines, perform HPE ProLiant maintenance and firmware upgrades, and leverage iLO for remote management. I also handle Windows Server installations and in-place upgrades, disk extension tasks, and routine Linux maintenance.

I am a quick learner with solid analytical and problem-solving skills, experienced in prioritizing and resolving high-impact incidents, and committed to minimizing downtime and ensuring optimal system performance in production environments.