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Riya Prabhu

@riyaprabhu

Infrastructure Engineer specializing in ServiceNow, Windows/Unix administration, and VMware virtualization.

India
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What I'm looking for

I am seeking a mid-level infrastructure role focusing on Windows/Unix administration, ServiceNow/ITSM work, VMware virtualization, and opportunities to solve impactful incidents while growing technical expertise.

I am an Infrastructure Engineer with over 3 years of hands-on experience deploying and managing Windows and Unix server environments, and implementing ServiceNow-based ITSM solutions. I focus on improving performance, reliability, and business agility through practical, scalable infrastructure work.

I have strong experience with Configuration Management Database (CMDB) and CI relationships in ServiceNow, and have driven end-to-end projects involving incident resolution and integration strategies. My work includes system configuration, patch management, performance tuning, and troubleshooting across heterogeneous environments.

On the virtualization and hardware side, I regularly use VMware vSphere for provisioning and maintaining virtual machines, perform HPE ProLiant maintenance and firmware upgrades, and leverage iLO for remote management. I also handle Windows Server installations and in-place upgrades, disk extension tasks, and routine Linux maintenance.

I am a quick learner with solid analytical and problem-solving skills, experienced in prioritizing and resolving high-impact incidents, and committed to minimizing downtime and ensuring optimal system performance in production environments.

Experience

Work history, roles, and key accomplishments

CA
Current

Cloud Infrastructure Engineer

Capgemini

Oct 2022 - Present (3 years 1 month)

Administered Windows and UNIX servers for Airbus Leda project, driving patching, performance tuning, virtualization and incident resolution to maintain high availability and reduce production disruptions.

Education

Degrees, certifications, and relevant coursework

ST

Shree Madhwa Vadiraj Institute of Technology

Grade: 8.50

Completed studies at Shree Madhwa Vadiraj Institute of Technology with a reported CGPA of 8.50.

Tech stack

Software and tools used professionally

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Riya Prabhu - Cloud Infrastructure Engineer - Capgemini | Himalayas