At Knight Neurology, I handle patient calls, coordinate follow-ups, and route medication refill requests to providers for review. I also send referrals to physicians and other appropriate healthcare providers.
I use DrChrono EHR/EMR for patient records, referrals, medication-related tasks, and routine clinical documentation. I verify patient insurance and pharmacy benefits while keeping patient information accurate.
At Unitedhealthcare-Ttec, I managed calls about Medicare Advantage eligibility, benefits, and prior authorizations. I worked with providers to obtain clinical notes and submit appeals for denied prior authorizations.
