At Ensemble, I manage authorization requests for healthcare services, checking payer requirements and reviewing clinical, demographic, and supporting documentation. I maintain a reported 100% quality score.
I also verify eligibility and benefits, follow up with provider offices and payers, and support peer-to-peer workflows and pending-case escalations using EIQ and payer portals.
Previously, at PrimEra Medical Technologies, I supported patient access and authorization processing, reviewed account discrepancies for quality audits, and contributed to Epic workflow improvements. I also supported team training and knowledge sharing at Ensemble.

