RDRita Diana
@ritadiana
Experienced IT professional with a passion for data analysis.
IndonesiaWhat I'm looking for
As a seasoned IT professional with over a decade of experience in IT service desk analysis and data analytics, I have developed a strong proficiency in SQL, data visualization, and database systems. My exceptional customer service skills and ability to drive operational efficiency have earned me a reputation as a valuable asset to any organization.
Throughout my career, I have worked with various industries, including ecommerce, business intelligence, and IT service desk analysis. My expertise in data analysis and visualization has enabled me to transform data into valuable business insights, driving ROI and improving operational efficiency.
I am a certified professional with a strong educational background in Information Systems and a proven track record of delivering high-quality results. I am passionate about staying up-to-date with the latest technologies and trends, and I am excited to bring my skills and expertise to a new challenge.
Experience
Work history, roles, and key accomplishments
Ecommerce Data Analyst
Quantum Blue Marketing And Fulfilment
Jun 2023 - Present (2 years)
Responsible for extracting, transforming, and loading data from Excel into a database system (Azure for MySQL). Transformed data into valuable insights using PowerBI and performed analysis for products to maximize ROI.
Global Service Desk Analyst
PT. Schlumberger Geophysics Nusantara
Mar 2012 - Mar 2023 (11 years)
Provided friendly and efficient IT service to customers, resolving issues promptly and improving operations. Managed customer expectations and documented support processes for future reference.
Business Intelligence Analyst
PT. Lentera Bangsa Benderang
Mar 2022 - Oct 2022 (7 months)
Initiated meetings with stakeholders to gather user requirements, designed Product/Business Requirement Documents, and created data mappings. Collaborated with BI and Data Engineers on ETL processes and developed dashboard visualizations using Metabase.
Volunteer Dancer
Tim Sinar Lembayung (INLA)
Jan 2008 - Jan 2016 (8 years)
Performed on stage and participated in community activities, promoting environmental awareness and community spirit.
Junior Java Programmer
PT. Inne Donghwa Development (Korindo)
Jan 2010 - Mar 2012 (2 years 2 months)
Collaborated with product management to design, build, and test systems while providing programming expertise to project team members.
Part-time Mandarin Tutor
Yukiko Class & JLC
Jan 2008 - Jan 2008 (0 months)
Collaborated with students to complete homework assignments and identified learning needs, implementing engaging activities to help students advance.
Education
Degrees, certifications, and relevant coursework
Rita hasn't added their education
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Availability
Location
IndonesiaAuthorized to work in
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