ridha haddad
@ridhahaddad
Experienced software developer and IT specialist with 20+ years building business-focused systems.
TunisiaWhat I'm looking for
I am a seasoned software developer and IT specialist with over 20 years of experience designing, developing and maintaining custom business software and IT infrastructures. I build management systems, payroll solutions and e-commerce/mobile applications while ensuring reliable data storage and system security.
My career spans roles in software development, database administration, technical sales and user support, where I combined technical delivery with client-facing responsibilities and after-sales service. I have a strong track record of analyzing business needs and translating them into effective software and IT solutions.
I am bilingual in Arabic and French (professional proficiency) with intermediate English, and I bring strengths in troubleshooting, systems integration, documentation and user training. I have delivered projects across telecom, wholesale technical goods, and corporate IT environments.
I am pragmatic, customer-focused and process-oriented, experienced in coordinating cross-functional teams and managing operational and logistical aspects of IT projects to ensure timely, cost-effective outcomes.
Experience
Work history, roles, and key accomplishments
Software Developer
Maghreb Telegroup
Jan 2022 - Present (3 years 9 months)
Designs, writes, tests and maintains e-commerce, mobile and interactive application software; analyzes systems impacts and implements game and application features to improve product functionality.
Database Analyst
SAFELEC
Jul 2019 - Dec 2021 (2 years 5 months)
Extracted and interpreted data to produce strategic reports and designed, secured and maintained data storage infrastructure to ensure reliability and accessibility.
Technical Sales Representative
First Informarics
Jun 2017 - May 2019 (1 year 11 months)
Promoted and sold technical B2B goods and services, prepared commercial bids, negotiated terms, provided technical advice and after-sales support to clients.
User Support Specialist
Nouira Group
May 2009 - May 2017 (8 years)
Provided technical assistance, diagnosed and resolved hardware/software and network issues, implemented internal software solutions and trained users while maintaining documentation.
IT Support Technician
Prisma-Com
Aug 2007 - Apr 2009 (1 year 8 months)
Handled first-level remote and on-site support, diagnosed computer and network issues, documented incidents and escalated complex problems to higher-level teams.
Administrative Support Agent
TFCE
Jul 2003 - Jul 2007 (4 years)
Managed document processing, data entry and filing, scheduled appointments, processed mail and supported administrative tasks to maintain office operations.
Telecom Installer
Cogetel-Alcatel
May 1999 - May 2003 (4 years)
Installed and configured telecom and network equipment including cabling and PBX systems, managed internal network deployments and coordinated supplier support.
Logistics Supervisor
Smida Chamsa
Aug 1995 - Jul 1996 (11 months)
Supervised reception, storage and shipping operations, assigned tasks to logistics staff, optimized costs and schedules and resolved transport issues to meet delivery targets.
Education
Degrees, certifications, and relevant coursework
CPRING
Diploma (Computer and Management Technician), Computer Science
1993 - 1995
Completed a Computer and Management Technician Diploma focused on computer technician and IT support skills.
Sadiki High School
Baccalaureate (secondary school diploma), Secondary Education
1976 - 1990
Completed secondary education covering seven years of secondary study following primary education.
Availability
Location
TunisiaAuthorized to work in
Job categories
Skills
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