At HCSC, I implement Medicare Advantage provider contracts and partnered with Provider Relations on a network adequacy gap project, personally implementing 200+ contracts to close coverage gaps and meet CMS adequacy standards.
As Contract Implementation Manager at HCSC, I owned 3,000+ provider contracts over three years, including a two-year systems migration, with a 97% successful implementation rate. I built an Excel and SharePoint tracking control that gave leadership visibility into contract status, and pre-go-live audits helped reduce downstream claims errors by 98%.
Earlier, I maintained Medicare Advantage provider data at HCSC and supported members and providers at Viva Health, the Social Security Administration, and Cahaba GBA. At Cahaba GBA, I was selected as a cross-system subject matter expert for Part A and Part B and delivered weekly training for new hires.
