Maurice Tucker

Supported provider and professional configuration for new and existing markets and products within the claims processing environment. Audited provider contracts and configuration setup, researched and resolved claims payment issues, and tested configuration and system changes.

Configured provider demographics, billing information, and contract details in claims systems while meeting quality and production standards. Supported implementation of new markets and products and maintained data accuracy across provider records.

Reviewed and processed provider and facility paperwork, including directory updates, credentialing applications, and contract maintenance forms. Supported the North Carolina expansion by helping add more than 30,000 providers and facilities to the network.

Managed day-to-day small business operations, customer communication, scheduling, invoicing, staff training, and quality control. Built strong transferable strengths in operations, client service, problem-solving, and team coordination.

Applied knowledge of claims processing, provider contracts, and configuration to resolve escalated provider inquiries. Performed root-cause analysis on complex provider issues and drove timely resolution within service level and quality expectations.

Handled delinquent accounts, skip tracing, outbound collections calls, and customer account resolution while maintaining service quality standards.

High school graduate from Thomas Jefferson High School.