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Rich Miracle

@richmiracle

NOC operator at Orient Telecoms Malaysia monitoring GPON, VLAN, and transport infrastructure and troubleshooting network incidents.

Malaysia

Message

What I'm looking for

I'm seeking a full-time, remote, or contract role where I can contribute to a professional security environment.

At Orient Telecoms Malaysia, I monitor network alarms and logs across GPON, VLAN, and transport infrastructure. I investigate incidents such as VLAN mismatches and port failures, perform root-cause analysis, and escalate critical faults.

As a Security Analyst — SOC Tier 1 at Asia Pacific University, I monitored logs, triaged security alerts, and operated MSSGard SIEM, including creating content and custom alert rules. I also worked as a Technical Assistant at Asia Pacific University, providing first-line IT support and deploying and configuring devices.

My experience also includes data analysis at Integrity Training & Consulting and participating in CTF competitions across areas such as OSINT, web exploitation, and reverse engineering. I hold a B.Sc. in Computer Science (Cybersecurity) and certifications and training from Fortinet, Cisco, RedHat, and Rocheston.

Experience

Work history, roles, and key accomplishments

Current

Multilingual Caption Annotation for AI Model Training

Current

Agents Only

Jul 2026 - Present (3 months)

Annotated audio clips by evaluating acoustic characteristics and analyzed multimedia content to identify contextual usage. Applied sound engineering knowledge to produce accurate annotations following detailed rubrics.

Python Whisper JiWER Audio Annotation Sound Engineering

Current

Network Operations Center (NOC)

Current

Orient Telecoms Malaysia

Jul 2025 - Present (1 year 3 months)

Monitored real-time network alarms and logs across GPON, VLAN, and transport infrastructure. Investigated and triaged network incidents, configured network devices, and documented procedures.

GPON VLAN Mikrotik Juniper ADVA FSP3000R7 BTI Network Monitoring Incident Response Root Cause Analysis

Technical Assistant

Asia Pacific University

Oct 2024 - Apr 2026 (1 year 6 months)

Provided first-line IT support and led deployment of IT devices. Conducted preventive maintenance and assisted with office operations.

IT Support hardware troubleshooting Software Troubleshooting Network Troubleshooting Deployment Preventive Maintenance

Security Analyst — SOC Tier 1

Asia Pacific University

Mar 2025 - Jun 2025 (3 months)

Monitored event logs for suspicious activity and triaged security alerts. Operated MSSGard SIEM, created custom alert rules, and generated security reports.

SIEM MSSGard Threat Detection Incident Response Cyber Threats Phishing Trojan Ransomware

Data Analyst Intern

Integrity Training & Consulting

Jun 2023 - Aug 2023 (2 months)

Processed and cleaned large datasets to ensure accuracy. Produced structured analysis reports and developed data projection models for strategic planning.

Data Cleaning Data Analysis Reporting Data Projection Strategic Planning