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Riccardo Puggioni

@riccardopuggioni

Technical Support Specialist at SOSOR who managed Moodle support and connected Slack, ClickUp, and Zapier for internal workflows.

Italy

Message

At SOSOR, I managed and resolved technical inquiries on Moodle for educational purposes. I also integrated Slack, ClickUp, and Zapier to optimize internal communication and task tracking.

At NC8 SOFTWARE, I developed web applications with Laravel 11 and created responsive interfaces using Tailwind CSS. Earlier, at IMEDIA S.R.L., I worked on JavaScript and Bootstrap web projects and maintained relational databases using SQL and PHPMyAdmin in XAMPP.

Experience

Work history, roles, and key accomplishments

Technical Support & Platform Management

SOSOR

Jan 2025 - Sep 2025 (8 months)

Managed and resolved complex technical inquiries within the Moodle platform for educational purposes. Optimized internal communication and task tracking by integrating Slack, ClickUp, and Zapier.

Moodle Slack ClickUp Zapier Technical Support

Junior Web Developer

NC8 Software

Jan 2024 - Jun 2024 (5 months)

Developed robust web applications using Laravel 11, focusing on clean code and scalable architecture. Designed and implemented high-performance, responsive user interfaces utilizing Tailwind CSS.

Laravel PHP Tailwind Web Development

Web Developer & Database Assistant

IMEDIA S.R.L.

Jan 2023 - Jun 2023 (5 months)

Executed web development projects using JavaScript and Bootstrap for dynamic client solutions. Managed and maintained relational databases via SQL and PHPMyAdmin in XAMPP environments.

JavaScript Bootstrap SQL PhpMyAdmin Xampp