Open to opportunities

Rhea Bhambhani

@rheabhambhani

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AI Product Manager building enterprise GenAI products that cut call handling time.

India

Message

What I'm looking for

I’m looking to lead GenAI product discovery and deployment in regulated environments, partnering with engineering and compliance to ship measurable outcomes—improving efficiency and adoption through AI evaluation, experiments, and human-in-the-loop design.

I’m an AI Product Manager with ~3 years leading product discovery, delivery, and adoption of enterprise GenAI and digital products across regulated BFSI and healthtech environments. I’ve driven end-to-end LLM deployment for 1,000+ users, delivering a 40% reduction in call handling time by shipping AI-assisted case summarisation, email generation, and NLP-powered knowledge retrieval in Dynamics 365 CRM.

I’m hands-on in both strategy and build: I shipped rishtacheck.vercel.app using Claude API, React, and Vercel, and I bring a strong foundation in AI evaluation frameworks, prompt engineering, and human-in-the-loop design. I also improved escalation TAT by 8x (24 hrs → 3 hrs) through intelligent keyword-based case routing with validated evaluation criteria, monitored model quality via Power BI, and led OKR-driven, data-informed iteration through A/B testing and funnel optimisation.

Experience

Work history, roles, and key accomplishments

Associate Consultant (AI PM)

PricewaterhouseCoopers

Jul 2023 - Mar 2026 (2 years 8 months)

Led product discovery for an LLM deployment initiative, conducting user research with 50+ call centre agents to deliver a prioritized roadmap and ship 3 AI-powered features in 90 days. Improved agent call handling efficiency by 40% and reduced escalation TAT by 8x by deploying AI-assisted case summarisation, email generation, and NLP knowledge retrieval within Dynamics 365 CRM for 1,000+ users.

Prompt Engineering AI Evaluation Intelligent Case Routing Dynamics 365 CRM User Research Product Roadmapping

AI Product Manager Intern

MakeMyTrip

Apr 2022 - Jun 2022 (2 months)

Designed and shipped a bundle pricing experiment to increase Goibibo listing adoption by ~50%. Improved B2B checkout payment success rate by ~20% by running multivariate experiments on the payment flow UX and creating 30+ wireframes.

A B Testing Multivariate Testing Pricing Experiments User Interviews Wireframing Business Case Development Agile Scrum