Rebecca Teodoro
@rebeccateodoro
Payments fraud and risk strategy leader with 14 years of enterprise dispute operations experience.
ZimbabweWhat I'm looking for
I’m a payments fraud and risk strategy leader with 14 years of progressive experience at Fiserv, including people leadership and 3.5 years as a Senior Supervisor in Research & Disputes Operations. I’ve led enterprise-scale dispute operations processing 20,000+ disputes daily, while ensuring fraud mitigation, regulatory compliance, and operational excellence.
I translate complex card network regulations into scalable processes and partner across Operations, Risk, Legal, Technology, Compliance, and Client organizations. I implemented an enterprise dispute reconciliation process that achieved 99.9% system reconciliation accuracy while reducing manual review to under 1%, reduced aged dispute inventory to target service levels, and supported Visa Claims Resolution (VCR) and Mastercard Dispute Resolution Initiative (MDRI) implementations.
Experience
Work history, roles, and key accomplishments
Progressed through increasing-responsibility roles in Research & Disputes and call center operations, building expertise in enterprise payments, card network rules, and end-to-end dispute lifecycle management. Partnered with Risk, Compliance, and Legal teams on complex disputes and supported enterprise implementation of evolving card network rule changes.
Senior Supervisor, Disputes Ops
Led enterprise dispute operations supporting 20,000+ disputes daily across multiple business functions, ensuring operational excellence, regulatory compliance, fraud mitigation, and client satisfaction. Managed up to 15 direct reports and served as a trusted subject matter expert for payment network regulations and dispute strategy.
Supervisor, Research & Disputes Ops
Led frontline operations for dispute processing and quality performance, driving productivity, quality, and employee engagement initiatives. Recognized for performance and promoted to Senior Supervisor after six months.
Education
Degrees, certifications, and relevant coursework
Rebecca hasn't added their education
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Tech stack
Software and tools used professionally
Availability
Location
ZimbabweAuthorized to work in
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Skills
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