At Wissen Infotech, I spearheaded a GenAI-powered conversational intelligence platform for Service Experts, turning service-call conversations into revenue opportunity and customer outcome insights. I also built production-oriented batch inference workflows on Databricks, using MLflow and Unity Catalog for model management and evaluation.
On GE Aerospace projects, I developed deep learning models for engine distress detection and maintenance recommendations, reaching 94% accuracy, and created an RAG platform that helps engineers compare service manuals. Earlier, at Global Teleservices, I built an AI firewall for telecom fraud prevention that reduced fraudulent activity by 42%.
