At Zepto, I developed core services for receivables, platform segmentation, experimentation, demand monitoring, and Zepto Pass membership, supporting services used by approximately 10 million users.
As Technical Lead at Zepto, I owned end-to-end delivery of an in-house omni-channel communication platform and led a six-member engineering team integrating SMS, WhatsApp, and RCS. The platform handled 1 million messages within five minutes and reduced dependency on external vendors.
Earlier, at CredAvenue, I designed and implemented Go microservices for credit and loan workflow automation and optimized database queries and caching to reduce API response times by about 20%. At SOROCO, I worked on dynamic customer-query workflows, ticket monitoring, and an escalation model for the Amazon Home Services project.
