At Delta Dental of Washington, I sized a $3M+ revenue opportunity for a new product line by building an Excel and SQL market-sizing and forecast model. I presented the analysis to leadership to inform a two-year roadmap.
I also led SMS strategy for small and mid-market new sales, mapping the quote journey across five Salesforce stages. Using Salesforce and Snowflake data, I built a business case that sized a $269K–$1.1M annual revenue opportunity.
To replace manual reporting, I created five Tableau KPI dashboards on Snowflake covering revenue, attach rate, customer growth, and campaign performance. I also mapped nine customer journeys and 55 friction points, ranking them in a RICE model that became a process improvement roadmap.
At The Boeing Company, I partnered with engineering to address assembly-line rework and contributed to a replacement tool that reduced defects and rework. My process improvement work raised throughput 25%, cut cycle times 35%, and contributed to $1M+ in annual cost savings.
