Open to opportunities

rashmi sinha

@rashmisinha1

Message

I deliver digital transformation products that improve adoption, efficiency, and customer outcomes.

India

Message

What I'm looking for

I'm looking to lead digital product and transformation initiatives where I can bridge Product, Engineering and Operations, use data to shape priorities, and deliver scalable customer and business outcomes.

At BT, I drive digital fulfilment capabilities across Vlocity, Ciena Blue Planet, Pega and ServiceNow, translating customer and business needs into prioritized product delivery. I reshaped an Order Management proposition with Product Performance capabilities, growing adoption from 150 to approximately 600 users.

Across 11+ years in technical delivery, business analysis and project management, I've delivered data-driven solutions that improved forecasting accuracy, reduced manual reporting, and supported enterprise transformation. I combine product thinking, SQL, GCP and analytics to bridge Product, Engineering and Operations teams.

Experience

Work history, roles, and key accomplishments

Current

Technical Delivery Manager

Current

Jun 2024 - Present (2 years 3 months)

Drive end-to-end delivery of digital fulfilment capabilities within BT's transformation from legacy platforms to the new IT Value Stack. Partner with Product, Engineering and Operations teams to translate business and customer needs into product requirements and manage cross-functional dependencies.

Vlocity BluePlanet PEGA ServiceNow Product Management Agile Delivery Stakeholder Management A B Testing Prototyping User Validation

Business Analyst

Aug 2022 - May 2024 (1 year 9 months)

Translated business needs into data-driven use cases and requirements, improving forecasting accuracy by 30% and supporting revenue optimization initiatives. Designed Qlik-based analytics solutions that improved stakeholder engagement by 50%.

SQL Data Analysis Qlik Sense Stakeholder Management Business Analysis Process Improvement

Project Coordinator

Dec 2020 - Jul 2022 (1 year 7 months)

Managed delivery across 8 critical enterprise customer projects, maintaining 100% SLA adherence with zero escalations. Coordinated cross-functional teams and leveraged direct customer feedback to drive targeted solutions.

Project Management Stakeholder Management Customer Relationship Management Agile Delivery

Senior Business Analyst

Keeves Technologies Private Limited

Jun 2018 - Nov 2020 (2 years 5 months)

Led business analysis across 14 concurrent technology projects with a $2M annual portfolio, aligning requirements, stakeholders and delivery priorities. Managed and mentored 5 Business Analysts, improving team productivity by 20%.

Business Analysis Stakeholder Management Mentorship Machine Learning Project Management

Business Analyst

Keeves Technologies Private Limited

Jun 2015 - May 2018 (2 years 11 months)

Analyzed business and project data to identify process bottlenecks and improvement opportunities, increasing productivity by 15%+ and contributing to a 30% improvement in project turnaround time. Implemented Jira dashboards and a Confluence knowledge repository.

Jira Confluence Data Analysis Process Improvement Project Management