Ramona Wijerathna

Provided personal care and support to elderly patients at Colombo North Teaching Hospital, assisting with daily living activities including showering, grooming, toileting, and mobility. Monitored patient wellbeing and reported concerns to medical staff and family members, maintaining patient comfort and dignity while offering emotional support in a hospital setting.

Helped prepare bakery items like bread and buns, and made meals for patients in hospitals such as Nawaloka, Asiri Surgical, and Lanka Hospitals. Kept the kitchen clean and followed food safety rules, organizing ingredients and assisting with stock checks.

Delivered empathetic customer service across phone, email, and in-person channels, resolving service issues and enquiries through active listening and problem-solving. Provided patient, step-by-step support to elderly and vulnerable customers with limited technical knowledge, maintaining accurate records while ensuring confidentiality and respectful communication in high-pressure situations.

Completed a Level 6 Graduate Diploma in Business Management. This program provided comprehensive knowledge in various aspects of business operations and management principles.

Grade: Honors Pass

Achieved an Honors Pass in the Diploma in Computer Studies. This course focused on fundamental computer science concepts and practical IT skills.