At WPP Marketing Communications India, I built the Cloud Operations Centre from zero to a 45-member team and defined its operating model, SLA metrics, and observability standards. I migrated 2,700+ servers to Azure with AIOps-based observability, helping raise SLA from 92% to 99.5%, sustain 99.8% availability, and deliver USD 8M+ in cumulative savings.
Earlier, at Tech Mahindra I led a data-centre consolidation from 150 sites to 16, and at NTT Data, on deputation to Citibank, I delivered USD 8M in annual savings through application and server decommissioning. I’ve also maintained 100% SLA adherence across 8+ managed-services clients at Trianz, and hold CISM and ISO/IEC 27001 Lead Auditor certifications.
