At Accenture, I support SAP MM and SAP PP environments, responding to user-reported incidents and helping keep operations running. My work contributed to a 95% incident resolution rate within SLA.
I assist with SAP MM configuration and customization to meet business requirements. Working with ABAP teams, I supported user exits, BADIs, and enhancements, contributing to the implementation of 10+ custom configurations.
I also support system health checks, user training, and SAP upgrades and patches. I participated in upgrade planning, testing, and execution, with upgrades completed without critical issues.
