Rakesh Kumar

As a seasoned Business Analyst, I excel in planning, executing, and maintaining continuous operations in various departments. With a strong background in project management, I possess excellent skills in identifying and solving problems, mentoring and training teams, and empowering them to excel in performance. My expertise lies in agile development, documentation, requirement definition, workflow optimization, and stakeholder management.

Throughout my career, I have successfully managed projects, optimized workflow processes, and implemented best-practice methodologies to improve project delivery timelines while maintaining quality standards. I am a strong communicator and have a proven track record of managing expectations of stakeholders, providing transparent status updates, and facilitating successful handovers between development, QA, and support teams.

I am a certified ITIL professional with a strong technical proficiency in Microsoft Word, Google Docs, Trello, Notion, Lucidchart, Microsoft Visio, Salesforce, Odoo ERP, Slack, Figma, and API and Integration Concepts. I am well-versed in Waterfall and Agile Methodologies, Scrum, and have a strong understanding of project management concepts, including requirements analysis, project planning, wireframing, user acceptance testing, release notes, risk management, documentation, and reporting.